Change Management Process

 

Client Request Platform configuration change or custom coding requests can be instigated through a support ticket via support@sessioncam.com Any follow up is completed through the ticket, or where more appropriate (as with larger scale changes/coding requests) a conference call/screen share will be organised at the client's convenience.
Validation The support team dealing with the request will scope the necessary change requirements and confirm any observations with the client.
Build & Test
  • IP restricted testing (on the SessionCam IP group)
  • Multi-browser/device testing
    • Browser testing:
      • Chrome
      • Firefox
      • IE11
      • Edge
    • Device Testing:
      • PC
      • Mobile/Tablet
Client Sign-off / Testing Once the ‘Build & Test’ phase is completed the client has two courses of action:
  1. Confirm the provided test sessions demonstrate the requested changes, without any issues being present
  2. The client completes their own IP restricted cross-platform testing
Deployment Once a platform configuration change has been confirmed the client may either:
  1. Request the new configuration change is immediately applied
  2. Applied in a window of the clients choosing
Once a custom coding snippet has been developed, tested and has been confirmed as viable, the client may either:
  1. Request the new configuration change is immediately applied
  2. Applied in a window of the clients choosing
  3. Deployed via their own change management process and added into a page using their preferred code deployment method (i.e. manually or via a tag management platform)
Monitoring Post go-live, a 24 hour monitoring window will be maintained where live recordings will be reviewed to ensure no previously unobserved impact to a sites performance or recording quality has been introduced.

 

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