What are the best segments to create?

‘Segments’ are a set of filters (1 filter through to a combination of up to 15 filters) applied to your session data - allowing you to look at a particular type of user, of group of potential problems. At the most basic level, segments will save you time if you routinely find yourself using the same set of filters.

So best practice would be to create a number of segments relating to the most common filtering tasks you perform.

These examples shows some of the segments clients often create. Once the segments are set up it just takes a moment to view the associated recordings or to use the segment when producing heatmaps or analysing conversion funnels.

 

 

Clients also use segments in a more sophisticated way- to extract data and alert themselves to particular scenarios happening, as they happen.

The way segments are used will vary from organisation to organisation, but you’ll soon be able to set up the segments you need to access the data that’s most important to you. 

Not only do segments help you access recordings very quickly, they are also the mechanism for triggering alerts and exports. Experienced SessionCam users tell us that these features are invaluable.

  • Orders from a specific territory may require special or manual interventions in order to successfully fulfil.
  • 404 are associated with a new application the business has recently developed, and it is important to be aware of all the customers impacted.
  • Lead generation is expensive, so once a lead has progressed all the way to a payment page the business may want to monitor and minimize any drop off on that page,
  • The other two segments are useful for the UX team.