What about visitor privacy?
We take concerns about privacy and security very seriously.There are three main ways by which we ensure that your visitors' personal details are protected.
1. Sensitive form fields
We mask all characters entered into text fields on your website by default.
However, there are options to unmask data.
You can find more information on how to do this on the 'Disabling recording of specific form fields' page.
We will never record password fields and these will appear blank in any replay. We will also mask fields that we detect to be required for financial data, such as account numbers, sort codes and card numbers etc.
2. Sensitive text on a webpage
We capture all the text that a visitor sees on a webpage by default. Sometimes a web page may show sensitive information about the user within the generated page text — such as text on a post payment page or account admin screen.
To ensure that we don’t capture this information, you can:
- Remove the SessionCam tags from that page so that it is not recorded
- Place our Hide tags around the sensitive text. Similarly to sensitive form fields, text in this area will then come through as stars in replay.
You can find more information about this in the 'Disabling recording of page text' article.
3. Letting your visitors know
SessionCam may already be covered by your existing policy — this depends on its wording.
Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms.
Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.