SessionCam & Privacy
Ensuring your users' privacy is essential. There are 3 main ways that we ensure that we protect your users' personal details:
1. Sensitive form fields
By default we will capture the characters entered into text fields on your website.
However, you can "star out" sensitive fields, such as payment fields, if required.
More information is available on how to do this is available on the 'Disabling recording of specific form fields' page.
We will never record password fields and these will appear blank in any replay. We will also mask fields that we detect to be required for financial data (account numbers, sort codes, card numbers etc)
2. Sensitive text on a webpage
By default we capture all the text that the customer saw on a webpage. Some times a web page may show sensitive information about the user with-in the text of the page (generated page text) such as text on a post payment page or account admin screen.
To ensure that we do not capture this information, you can either:
3. Letting your users know