How to turn recording on or off for your site

You must have the Product Admin level of access in order to toggle the recording status. If you don’t have the Manage option on your console screen, then contact [email protected].

It’s important that you remember to star-out relevant form fields and page text  before you turn recording on or off.

Follow these steps to change recording status:

  1. Log into the SessionCam console.
  2. Click "Manage"in the left hand navigation
  3. Click "Hostnames/paths"
  4. Click the "Manage" button that is displayed to the right of your hostname
  5. To turn on/off recording, change the Recording status to the appropriate option and click "Save"

If you set the status to "Off", we will not record any new pages that a visitor sees. Pages currently being viewed by visitors will still be recorded, but once they move onto the next page we will stop recording.

If you set the status to "On", we will start recording from the next page the visitor navigates to.

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